Terms of Service

1. Agreement to Terms

By accessing or using the ReplyWorks website (replyworks.io) or engaging our services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.

2. Services

ReplyWorks provides B2B outbound marketing, go-to-market strategy, email infrastructure setup, lead generation, and related services as described on our website and in individual service agreements.

The specific scope, deliverables, and timeline for services will be defined in a separate agreement or statement of work between ReplyWorks and the client.

3. Payment & Billing

Payment terms, pricing, and billing schedules are outlined in your service agreement. Unless otherwise agreed in writing, all fees are due upon receipt of invoice. Late payments may result in suspension of services.

4. Money-Back Guarantee

We offer a 30-day money-back guarantee on all service plans. If you are not satisfied with our services within the first 30 days of engagement, you may request a full refund of ReplyWorks service fees. This guarantee applies to the first month's ReplyWorks service fee only and does not cover third-party tool costs, software subscriptions, or any external expenses incurred on your behalf. The refund must be requested within 30 days of service commencement.

5. Client Responsibilities

Clients are responsible for: providing accurate business information, target market details, and access to necessary accounts; timely review and approval of strategies, copy, and campaign materials; ensuring that the products or services being promoted comply with applicable laws and regulations; responding to communications in a timely manner to avoid delays.

6. No Guaranteed Results

While we are committed to delivering high-quality outbound systems and campaigns, we do not guarantee specific results such as reply rates, meeting counts, or revenue outcomes. Results vary based on industry, target audience, offer, and market conditions.

Any performance benchmarks, case studies, or metrics shared on our website or in conversations are directional and based on past client experiences — they are not guarantees of future performance.

7. Confidentiality

Both parties agree to keep confidential any proprietary information shared during the engagement, including business strategies, client data, prospect lists, and campaign performance data. This obligation survives termination of the engagement.

8. Intellectual Property

All campaign strategies, copy, templates, workflows, and systems created by ReplyWorks remain our intellectual property unless explicitly transferred in writing. Clients receive a license to use deliverables for their business purposes.

9. Anti-Spam Compliance

All outbound campaigns are conducted in compliance with applicable anti-spam laws, including CAN-SPAM (US), CASL (Canada), and GDPR (EU) where applicable. Clients must ensure that the use of our services complies with the laws of their jurisdiction and the jurisdictions of their target audience.

10. Termination

Either party may terminate the service engagement with 30 days written notice. Upon termination, the client is responsible for payment of all services rendered up to the termination date. There are no long-term contracts unless explicitly agreed to in writing.

11. Limitation of Liability

ReplyWorks shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services. Our total liability shall not exceed the amount paid by the client for services in the preceding 3 months.

12. Changes to Terms

We may update these Terms of Service from time to time. Material changes will be communicated to active clients. Continued use of our website or services after changes constitutes acceptance of the updated terms.

13. Contact

Questions about these Terms? Contact us at syed [at] replyworks [dot] io Send Email.