Terms of Service

1. Agreement to Terms

By accessing or using the ReplyWorks website (replyworks.io) or engaging our services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.

2. Services

ReplyWorks provides B2B outbound consulting, go-to-market strategy, email infrastructure setup, lead sourcing, campaign launch, and related services as described on our website.

The specific scope, deliverables, and timeline for any engagement will be defined in a separate written agreement or statement of work between ReplyWorks and the client. These Terms apply in addition to, and are not superseded by, that agreement unless the agreement explicitly states otherwise.

3. Payment & Billing

Payment terms, pricing, and billing schedules are outlined in your service agreement. Unless otherwise agreed in writing, all fees are due upon receipt of invoice. Late payments may result in suspension of services until the outstanding balance is settled. Third-party tool costs (sending infrastructure, data providers, CRM, etc.) are billed separately and are the client's responsibility.

4. Month-to-Month Engagement

Engagements are month-to-month unless otherwise agreed in writing. Either party may end the engagement at the end of any billing cycle in accordance with Section 10 (Termination). Fees paid for services already rendered are non-refundable. We do not offer long-term contracts and do not lock clients into multi-month commitments.

5. Client Responsibilities

Clients are responsible for: providing accurate business information, target market details, and access to necessary accounts; timely review and approval of strategies, copy, campaign lists, and materials; ensuring that the products or services being promoted are lawful and comply with applicable regulations; ensuring that target lists, opt-in status, and audience selection comply with applicable laws; and responding to communications in a timely manner to avoid delays.

6. No Guaranteed Results

While we are committed to delivering well-built outbound systems and campaigns, we do not guarantee specific results such as reply rates, meeting counts, pipeline generated, or revenue outcomes. Results vary based on industry, target audience, offer, sending infrastructure, market conditions, and factors outside our control.

Any performance benchmarks, case studies, or metrics shared on our website or in conversations are directional and based on past client experiences. They are illustrative, not guarantees of future performance.

7. Confidentiality

Both parties agree to keep confidential any non-public proprietary information shared during the engagement, including business strategies, client data, prospect lists, pricing, and campaign performance data. This obligation survives termination of the engagement.

8. Intellectual Property

Frameworks, templates, workflows, internal tools, and methodology created or used by ReplyWorks in delivering services remain our intellectual property. Clients receive a non-exclusive license to use campaign copy, sequences, and materials produced specifically for their engagement for their own business purposes. Ownership of custom-built deliverables transfers only if explicitly stated in the service agreement.

9. Anti-Spam & Compliance

We design and operate outbound campaigns following applicable anti-spam laws and industry norms, including CAN-SPAM (US), CASL (Canada), and GDPR (EU) where applicable. However, compliance in outbound marketing depends heavily on inputs provided by the client — target lists, opt-in status, offer content, and jurisdictional context — which we cannot independently verify.

Clients are solely responsible for ensuring that the use of our services complies with the laws of their jurisdiction and the jurisdictions of their target audience. ReplyWorks is not responsible for complaints, blocklist actions, legal claims, or penalties arising from client-provided data or client-approved campaign materials.

10. Termination

Either party may terminate the service engagement with written notice effective at the end of the current billing cycle. Upon termination, the client is responsible for payment of all services rendered up to the termination date. There are no long-term contracts unless explicitly agreed to in writing.

11. Limitation of Liability

To the maximum extent permitted by law, ReplyWorks shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including but not limited to lost profits, lost pipeline, lost revenue, loss of data, or reputational harm — arising from the use of our services, even if advised of the possibility of such damages.

Our total aggregate liability for any claim arising out of or related to the engagement shall not exceed the amount paid by the client to ReplyWorks for services in the one (1) month immediately preceding the event giving rise to the claim.

12. Indemnification

The client agrees to defend, indemnify, and hold harmless ReplyWorks and its operators from and against any claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising out of or related to: (a) the client's business, products, or services; (b) target lists, contact data, or opt-in representations provided by the client; (c) campaign materials approved by the client; or (d) the client's breach of these Terms or of any applicable law or regulation.

13. Changes to Terms

We may update these Terms of Service from time to time. Material changes will be communicated to active clients. Continued use of our website or services after changes constitutes acceptance of the updated terms.

14. Contact

Questions about these Terms? Reach out via our contact page.